1. Get in touch
For the quickest response, contact our team with your name, order number and phone number where relevant. We will use the details you share to understand and resolve your request.
- Email: support@sailafarms.com
- Phone or WhatsApp: +91 90878 77979
2. What to include
For an order question, please include your order number, delivery date, affected product and a short description. For quality or damage concerns, photographs or a short video can help us review the issue quickly. Please keep the product and packaging available until we advise you.
3. Support topics
We can help with product information, delivery coverage, order changes, missing or incorrect items, freshness concerns, cancellations and refund requests. Fresh products should be reported promptly after delivery so that we can investigate while the details are clear.
4. Address
Saila Farms
Old No. 18, 27, Jothi Nagar 1st St
Venkataraman Nagar, Jothi Nagar, Chitlapakkam
Chennai, Tambaram, Tamil Nadu 600064
5. Response expectations
We aim to acknowledge support requests promptly. Resolution time can vary depending on the order record, product availability, delivery partner and information needed to review your request. We may contact you using the details associated with your order.