Terms of Service

These Terms of Service apply to your use of the Saila Farms website, account, products and delivery services. In these terms, “Saila Farms”, “we”, “us” and “our” mean the business operating this website. “You” means the person browsing, registering or placing an order.

By using the website or placing an order, you confirm that you have read and accepted these terms, our Privacy Policy, Return and Refund Policy and Cookie Policy. If you do not agree, please do not use the website.

You must be legally capable of entering into a contract under applicable Indian law to place an order. If you create an account, provide accurate and current information, keep your password and one-time codes confidential, and notify us promptly of suspected unauthorised access.

You are responsible for activity carried out through your account. We may suspend or close an account where information is false, the account is being misused, or continued access could harm customers, our service or our legal obligations.

We offer farm-fresh meat, eggs, fish, honey, dairy and related products. Availability is seasonal and can vary by farm, harvest, weather, animal welfare considerations and local supply. Product images are illustrative; natural differences in colour, size, shape, texture and packaging are not defects.

Where a product is sold by weight, the final packed weight may vary within a reasonable range. If the final price changes because of an unavoidable weight difference, we will communicate the applicable adjustment before fulfilment where practicable. We do not make medical, nutritional or therapeutic claims unless expressly stated on the product page.

Prices, applicable taxes, delivery charges and any offer conditions are shown at checkout. We may correct an obvious pricing, description or availability error. An order request is not accepted until we send an order confirmation or otherwise confirm it for fulfilment.

We may decline or cancel an order where a product is unavailable, an address is outside our service area, a payment is not authorised, there is a suspected fraud or misuse risk, or an obvious error has occurred. If we cancel after receiving payment, the applicable amount will be returned through the original payment channel or another lawful method we communicate.

You authorise us and our payment service partners to collect the amount shown at checkout using the payment method you select. Payment details are handled through secure payment infrastructure; we do not intend to store complete card credentials on our own systems.

You must use a payment method that belongs to you or that you are authorised to use. An order may remain pending until payment is successfully confirmed. You must not attempt chargeback abuse, use stolen credentials or deliberately submit inaccurate payment information. We reserve the right to provide order records to a bank, payment service, law-enforcement authority or court where required.

We currently serve eligible locations across Chennai, Tamil Nadu. Delivery slots and dates are estimates, not guarantees, and may be affected by traffic, weather, product availability, public restrictions, incorrect addresses, access limitations or events beyond our reasonable control.

Please provide a complete address, working phone number and any useful delivery instructions. Someone authorised should be available to receive fresh or chilled goods. If delivery cannot be completed because nobody is available, the address is incorrect or access is refused, we may charge a reasonable redelivery fee or treat the order as delivered where permitted by law.

Please inspect fresh products promptly. Complaints about missing, incorrect, damaged or poor-quality items should be raised under the Return and Refund Policy.

Cancellation, replacement, credit and refund rights are described in our Return and Refund Policy. Fresh and perishable goods have different handling requirements from non-perishable goods. Nothing in these terms limits rights that cannot lawfully be excluded under applicable consumer-protection law.

You must not:

• use the website for unlawful, fraudulent or abusive activity;
• interfere with security, availability or normal operation;
• copy, scrape or commercially exploit content without permission;
• submit malware, misleading reviews or content that infringes another person’s rights; or
• attempt to access another customer’s account, order or personal information.

We may restrict access, remove content or take further action where necessary to protect customers, our team or the website.

The Saila Farms name, logo, website design, text, photographs, product descriptions and other materials belong to us or our licensors. We grant you a limited, non-exclusive, non-transferable right to access the website for personal shopping. You may not reproduce, modify, publish, distribute or create derivative works from our materials without written permission.

The website may rely on third-party services for hosting, communications, delivery, analytics or payment processing, and may contain links to other websites. Those services are governed by their own terms and privacy notices. We are not responsible for content or availability outside our reasonable control, although we will take reasonable steps to resolve issues affecting your order.

We provide the website and delivery service with reasonable care, but we do not promise uninterrupted availability, that every product will always be available, or that delivery estimates cannot change. Information on the website is general product information and is not medical, dietary or professional advice.

To the maximum extent permitted by law, we are not liable for indirect or consequential loss arising from use of the website or a delay outside our reasonable control. Nothing in these terms excludes liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot be excluded under applicable law. Your statutory consumer rights remain unaffected.

These terms are governed by the laws of India. We will first try to resolve a complaint through customer support. Subject to any mandatory consumer forum or other statutory remedy available to you, courts with appropriate jurisdiction in Tamil Nadu will have jurisdiction over disputes.

We may update these terms when our products, technology or legal obligations change. The revised version will be posted on this page with a new review date and will apply to future use and orders, unless applicable law requires otherwise.

Questions, complaints or order concerns can be sent to Saila Farms at support@sailafarms.com or +91 90878 77979. Our correspondence address is Old No. 18, 27, Jothi Nagar 1st St, Venkataraman Nagar, Jothi Nagar, Chitlapakkam, Chennai, Tambaram, Tamil Nadu 600064.