Privacy Policy

This Privacy Policy explains how Saila Farms collects, uses, stores and discloses personal information when you visit our website, create an account, place an order, contact support or otherwise use our services.

Saila Farms is responsible for the information described here. For questions or requests, contact us using the details in the Contact section.

Depending on how you use our service, we may collect:

• name, email address, phone number and account credentials;
• delivery and billing addresses, landmark, instructions and recipient details;
• orders, products, quantities, prices, delivery status, refund requests and communication history;
• payment status, transaction reference and limited payment metadata. We do not intend to store complete card numbers or security codes;
• support messages, reviews, feedback, survey responses and information you choose to provide; and
• device, browser, IP address, approximate location, log, cookie and usage information needed for security and site improvement.

We collect information directly from you when you register, check out, save an address, contact us or submit a form. We may also receive limited information from service providers that support hosting, authentication, communications, delivery, analytics, fraud prevention and payment processing. Some information is collected automatically through cookies and similar technologies as described in our Cookie Policy.

We use information to:

• create and secure your account;
• accept, prepare, deliver and support orders;
• confirm payments, prevent fraud and reconcile transactions;
• respond to questions, complaints, returns and refund requests;
• send service messages, order updates and important account notices;
• personalise and improve products, website performance and customer experience;
• measure usage, troubleshoot errors and protect the website; and
• meet legal, tax, accounting, regulatory and dispute-resolution obligations.

Where required, we rely on consent for optional communications or non-essential technologies. You can withdraw consent for those activities at any time, without affecting processing already carried out lawfully.

We do not sell your personal information. We may disclose information that is reasonably necessary to:

• our staff, farm partners and fulfilment or delivery personnel;
• technology, hosting, customer-support, communications, analytics, security and payment service providers;
• professional advisers, insurers, auditors and service vendors bound by appropriate confidentiality obligations;
• government authorities, courts, regulators or law-enforcement bodies when required or permitted by law; or
• a successor or buyer if our business or assets are reorganised, merged or transferred, subject to lawful safeguards.

We share only the information needed for the relevant purpose and expect providers to protect it appropriately.

We may send transactional messages by email, phone, SMS or messaging service about account access, order confirmation, delivery, payment, cancellation, refund or support. You may opt out of promotional messages by following the unsubscribe instruction or contacting us, but you may still receive essential service communications.

We retain information only for as long as reasonably necessary for the purposes described here, including providing services, maintaining business and tax records, resolving disputes, enforcing agreements and complying with law. Retention periods vary by the type of information and the context. When information is no longer needed, we delete it, anonymise it or securely restrict access, subject to lawful backups.

We use reasonable technical, administrative and organisational safeguards, including access controls and secure transmission practices where appropriate. No internet transmission or storage system is completely secure. Please choose a strong password, protect one-time codes and contact us immediately if you suspect unauthorised account activity.

Subject to applicable law and reasonable verification, you may ask us to access, correct or update personal information, request deletion where retention is not required, withdraw optional consent, or raise a concern about our handling of your information. You can update certain account details through your account page.

To protect customers, we may ask for information to verify identity before completing a request. We may retain information where needed for legal claims, security, fraud prevention or statutory records.

Our service is intended for adults who can enter into contracts under applicable law. We do not knowingly request personal information from children for independent purchases. Our website may link to third-party websites or services; their privacy practices are governed by their own notices, not this policy.

Some service providers may process information from locations outside Tamil Nadu or India. Where this occurs, we take reasonable steps to use providers with suitable confidentiality and security commitments and to comply with applicable Indian law.

We may update this policy when our services, technology or legal requirements change. The last updated date shows when the current version was reviewed. Material changes will be presented through the website or another appropriate channel where required.

For privacy questions, requests or complaints, contact Saila Farms at support@sailafarms.com or +91 90878 77979. Correspondence address: Old No. 18, 27, Jothi Nagar 1st St, Venkataraman Nagar, Jothi Nagar, Chitlapakkam, Chennai, Tambaram, Tamil Nadu 600064.