1. Where we deliver
We currently deliver across Chennai and nearby serviceable areas from our fulfilment network. Delivery availability is confirmed by your address at checkout. If your pin code is not currently serviceable, we will let you know when coverage expands.
2. Delivery timing
Orders placed before 8 PM are prepared for next-morning delivery, subject to product availability, order confirmation and your delivery area. A delivery window may be shown during ordering. Please ensure someone is available to receive fresh and chilled products.
Traffic, weather, farm supply, address issues and other circumstances outside our reasonable control can occasionally affect a delivery window. We will make reasonable efforts to communicate material delays.
3. Freshness and packing
Our team sources from partner farms and packs orders close to dispatch. Fresh meat, fish, eggs, dairy and other perishable items should be moved to appropriate refrigeration promptly after delivery. Follow the product label or preparation guidance and contact us quickly if something is missing, damaged or not in acceptable condition.
4. Delivery charges and order minimums
Any applicable delivery charge, minimum order value or promotional delivery offer will be shown before you confirm your order. Charges can vary by delivery area, basket, campaign or service conditions. The checkout total is the amount that applies to your order.
5. Address and recipient responsibilities
Please provide a complete, accurate address and a reachable phone number. If nobody is available, access is restricted, or the address is incorrect, our team may contact you to arrange the next practical step. Additional delivery attempts or changes may be subject to availability and applicable charges.
6. Missing, incorrect or damaged items
Inspect your order when it arrives. Email support@sailafarms.com or call +91 90878 77979 promptly with your order number, item details and photos where useful. Please keep the product and packaging available while we review the issue.
7. Order changes and cancellations
Contact us immediately if you need to change or cancel an order. We will try to help before preparation or dispatch begins. Once fresh products have been selected, cut, packed or dispatched, a change or cancellation may no longer be possible. See our Cancellation and Refunds page for more information.
8. Contact
For delivery support, contact support@sailafarms.com or WhatsApp +91 90878 77979. Written correspondence may be sent to Old No. 18, 27, Jothi Nagar 1st St, Venkataraman Nagar, Jothi Nagar, Chitlapakkam, Chennai, Tambaram, Tamil Nadu 600064.