Return and Refund Policy

Please check your order when it arrives. If an item is missing, damaged, incorrect or not in acceptable condition, contact us as soon as possible on the day of delivery with your order details and clear photos where useful.

For food-safety reasons, we generally cannot accept a change-of-mind return of fresh meat, fish, eggs, dairy or other perishable products after delivery. We will review genuine quality or fulfilment concerns fairly and may arrange a replacement, credit or refund.

For eligible non-perishable items, contact us before sending anything back. Items should be unused, safely packed and in their original condition. Return acceptance depends on the product and the circumstances of the request.

Contact us promptly if you need to cancel or change an order. We will do our best to help before preparation or dispatch begins. Once a fresh order is being prepared, cancellation may no longer be possible.

When a refund is approved, we will confirm the amount and method. Processing time can depend on the original payment method or payment provider. We may ask for information needed to verify the order.

Start a return, replacement or refund request through the support option in your account or by using the contact details in the footer.