Return and Refund Policy

We want every order to arrive safely, accurately and in acceptable condition. This policy explains how to report a problem and what remedies may be available. Nothing here limits any mandatory right available to you under applicable consumer-protection law.

Please inspect your order at delivery, before storing or using the products. If an item is missing, incorrect, damaged, leaking, spoiled, significantly short, or not in acceptable condition, contact us as soon as possible and preferably on the same day.

Send your order number, the affected item, a short explanation and clear photographs or video where useful. Keep the item, packaging and labels available until we tell you what to do. We may not be able to investigate a complaint where the product has been consumed, discarded, washed, frozen, repacked or stored contrary to its label or food-safety instructions.

Fresh meat, fish, eggs, dairy, prepared items and other perishable products cannot generally be returned for a change of mind after delivery because of food-safety requirements. For a genuine quality or fulfilment issue reported promptly, we may, after review:

• replace the affected item, subject to availability;
• issue a full or partial credit for a future order;
• issue a full or partial refund; or
• provide another reasonable remedy appropriate to the circumstances.

For safety, do not return a suspected spoiled or contaminated food item unless our support team specifically instructs you to do so.

For eligible non-perishable products, contact us before sending anything back. The item should be unused, unopened where applicable, safely packed and in its original condition with labels and accessories. We will tell you whether a return is approved and provide instructions. Return shipping arrangements and costs will depend on the reason for return and applicable law; do not courier an item without our written instructions.

If we delivered the wrong product, a missing product or an item damaged in transit, notify us promptly with the order details and evidence. We will verify the order and may arrange collection, replacement, credit or refund. If only one item in a multi-item order is affected, the remedy may apply only to that item and its directly related charges.

Contact us immediately if you need to cancel or change an order. We will try to help before preparation or dispatch begins. Once a fresh order has been selected, cut, packed or dispatched, cancellation may no longer be possible.

If we approve a cancellation before fulfilment, we will confirm whether a refund is due. A delivery or preparation charge may be non-refundable where the service has already been performed, subject to applicable law. Changes to delivery address, slot, quantity or product are subject to availability and may affect the order total.

A return, replacement or refund may not be available for change of mind on fresh goods, normal natural variation, improper storage or handling, damage after delivery, an incorrect address or unavailable recipient, failure to follow preparation instructions, unauthorised returns, or a request made too late to verify the issue. We may refuse requests that appear fraudulent, abusive or inconsistent with the order record.

When a refund is approved, we will confirm the amount and normally send it to the original payment method. The time for the credit to appear depends on the payment method and financial institution. We may request information needed to verify the order or process the refund. A refund does not necessarily include charges for services already completed or non-refundable fees that were clearly disclosed and lawful.

To start a request, email support@sailafarms.com or call +91 90878 77979. Please include your name, order number, phone number, item, delivery date, issue and preferred resolution. We aim to acknowledge requests promptly and may need additional information before making a decision.

Written correspondence may be sent to Old No. 18, 27, Jothi Nagar 1st St, Venkataraman Nagar, Jothi Nagar, Chitlapakkam, Chennai, Tambaram, Tamil Nadu 600064.

We may update this policy when products, fulfilment practices or legal requirements change. The version displayed on this page, identified by its last updated date, applies to the relevant request unless applicable law requires a different result.